Shipping policy

1. Order Processing

At Herbal Doses, orders are processed within 2–5 business days after payment confirmation.

  • Orders placed on weekends or public holidays will be processed on the next business day.

  • During peak seasons or promotional periods, processing times may be slightly longer.

Once your order has been shipped, you will receive a shipping confirmation notification.

 

 

2. Delivery Time

Delivery time depends on the customer's location:

  • Within the country: 2–5 business days

Delivery times are estimates and may vary due to logistics or customs clearance for international shipments.

 

 

3. Shipping Fees

Shipping fees are calculated based on:

  • Delivery location

  • Order weight

  • Shipping carrier

From time to time, we may offer free shipping promotions for orders above a certain amount.

 

 

4. Order Tracking

After your order is shipped, you will receive a tracking number allowing you to track your shipment through the courier's website.

If you do not receive tracking information within 48 hours, please contact our customer support team.

 

 

5. Shipping Address

Customers are responsible for providing a complete and accurate shipping address when placing an order.

Herbal Doses is not responsible for delays or delivery failures caused by:

  • Incorrect address

  • Missing delivery information

  • Recipient unavailability

Additional shipping charges may apply if the order needs to be reshipped.

 

 

6. Lost or Delayed Shipments

If your order is significantly delayed, please contact our support team.

We will coordinate with the shipping carrier to investigate and resolve the issue.

 

 

7. International Shipping

For international orders:

  • Import duties, taxes, or customs fees may apply depending on the destination country.

  • These charges are the responsibility of the customer and are not included in the shipping fee.

 

 

8. Damaged Items During Shipping

If your order arrives damaged:

  • Take photos of the product and packaging immediately.

  • Contact customer support within 24 hours of delivery.

Our team will review the case and offer an appropriate solution (replacement or refund).

 

 

9. Customer Support

For any shipping-related inquiries, please contact us at:

  • Email: support@herbaldoses.com

  • Website contact page

Thank you for choosing Herbal Doses.